سياسة الإستبدال والإرجاع

Return/Exchange Policy: 1. The customer has the right to return the order and receive their money within 7 days from the date of receipt based on shipment tracking information in case of any of the following three cases: A) Loss of the product during shipping. B) The product arrives damaged or with a defect or flaw. C) The product received is incorrect or not as described in the advertisement. 2. The returned/exchanged product must be in its original condition and packaging, unused, unopened, and without altering the product’s packaging features. 3. If the customer requests a return due to a defect in the product, the store has the right to ask the customer for a clarifying video of the issue to accept the return. 4. After the customer submits a return request, the customer will be responded to regarding the request within 24 - 48 hours from the date of the return request. 5. We do not accept returns of goods if there is a defect resulting from the customer’s misuse of the product or lack of knowledge of how to use the product correctly. 6. If the return of any product is accepted, the customer must wait until the product reaches the sender and is verified for safety, then the purchase amount will be refunded to the customer. 7. If the return of any product is accepted, the customer bears the cost of returning the product, which is 28 SAR, in the following cases: A) If the customer simply wants to return the product because they no longer want it. B) If the customer received the product and did not like it, and the product description matches what the customer ordered. 8. The customer does not bear the cost of returning the product in the following cases: A) Arrival of a product that does not match the description on the site. B) Arrival of a damaged or defective product. C) Arrival of an incorrect product. 9. If a product is accepted for return because the customer chose the reason for return as damaged or defective, but it turns out otherwise, the return will not be accepted, and the product will be sent back to the customer at their expense. 10. When the return shipping label is delivered to the customer, the customer is responsible for delivering the product within 7 days (excluding weekends) from the date they received the return label, and the return can be done by one of the following methods: A) The shipping company contacts the customer to pick up the shipment. B) The customer personally delivers the shipment to the nearest branch of the shipping company. 11. If the shipping company does not contact the customer regarding the pickup, the store is not responsible for this negligence, and the customer remains responsible for delivering the shipment to the nearest branch of the shipping company. 12. The store has the right to refuse accepting a product return if the customer delays returning the product after handing over the return label beyond 7 days (excluding weekends) from the date of delivery of the shipping label. * If you discover any defect or flaw in the product or wish to return it, please contact us immediately within the return period. The return request must be made within 7 days from the date of receipt, and the date of receipt of the product is included within the 7 days. For example, if you receive the product on the 10th, returns after the 16th cannot be accepted.